Privacy Policy

Grand Hypermarket Kuwait

Effective Date: 11 May 2026 • kw.grandhyper.com

1. Introduction

Welcome to Grand Hypermarket Kuwait. Grand Hypermarket (“us”, “we”, or “our”) operates kw.grandhyper.com (hereinafter referred to as the “Service”).

This Privacy Policy governs your visit to kw.grandhyper.com and explains how we collect, safeguard, and disclose information that results from your use of our Service. It is intended to comply with the applicable data protection laws of the State of Kuwait, including Law No. 20 of 2014 on Electronic Commerce and Transactions and any related data protection regulations.

We use your data solely to provide and improve the Service. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used herein carry the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and, together with the Privacy Policy, constitute your agreement with us (“Agreement”).

2. Definitions

• SERVICE: Means the kw.grandhyper.com website operated by Grand Hypermarket Kuwait.
• PERSONAL DATA: Means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• USAGE DATA: Is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• COOKIES: Are small files stored on your device (computer or mobile device).
• DATA CONTROLLER: Means a natural or legal person who determines the purposes for which and the manner in which any personal data are processed. For the purpose of this Privacy Policy, we are the Data Controller of your data.
• DATA PROCESSORS (OR SERVICE PROVIDERS): Means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• DATA SUBJECT: Is any living individual who is the subject of Personal Data.
• THE USER: Is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number (including WhatsApp, if applicable)
• Address, Country, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in each email or the opt-out instructions for SMS messages.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through any device (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, and other diagnostic data.

Location Data

We collect location data only with your prior explicit permission. We use location data solely to show you the nearest store listing and provide delivery assistance. Location data is tracked only while you are actively using the application — it is not collected in the background or while the app is not in use. You may revoke location permission at any time through your device settings.

Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Advertising Cookies: Used to serve you with advertisements that may be relevant to you and your interests.

5. Use of Data

Grand Hypermarket uses the collected data for the following purposes only. We do not give or reveal data collected to any third party for purposes other than those listed below:

1. To provide and maintain our Service;
2. To notify you about changes to our Service;
3. To allow you to participate in interactive features of our Service when you choose to do so;
4. To provide customer service and handle dispute resolution;
5. To gather analysis or valuable information so that we can improve our Service;
6. To monitor the usage of our Service;
7. To detect, prevent, and address technical issues and fraudulent transactions;
8. To fulfil any other purpose for which you provide it;
9. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
10. To provide you with notices about your account and/or subscription, including expiration and renewal notices and email instructions;
11. To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those you have already purchased or enquired about — unless you have opted not to receive such information;
12. For any other purpose disclosed by us when you provide the information;
13. For any other purpose with your explicit consent.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws under the State of Kuwait), resolve disputes, and enforce our legal agreements and policies.

As a general guideline, personal account data is retained for the duration of your account plus a period of 3 years after account closure, unless a longer retention period is required by law.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods. Upon expiry of the applicable retention period, we will securely delete or anonymise your Personal Data in a manner that prevents recovery.

7. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Kuwait.

If you are located outside Kuwait and choose to provide information to us, please note that we transfer the data, including Personal Data, to Kuwait and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Grand Hypermarket will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place — including the security of your data and other personal information — that meet or exceed the standards required under applicable Kuwaiti law.

8. Disclosure of Data

8.1 Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., the Ministry of Interior or competent Kuwaiti courts).

8.2 Business Transaction

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

8.3 Service Providers

We may disclose your information to:

• Our subsidiaries and affiliates;
• Contractors, service providers (e.g., delivery partners, payment processors), and other third parties we use to support our business;
• Third parties to fulfil the purpose for which you provide the information;
• Any other party disclosed by us when you provide the information;
• Any party with your consent.

All Service Providers are contractually obligated not to disclose or use your Personal Data for any purpose other than the specific service they perform on our behalf.

8.4 Protection of Rights

We may disclose your information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Grand Hypermarket, our customers, or others.

9. Security of Data

The security of your data is important to us. We employ commercially reasonable security measures including encryption, secure servers, firewalls, and restricted access controls to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify you and the competent authorities in accordance with applicable Kuwaiti law.

10. Your Data Protection Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we hold about you;
• The right of rectification — you have the right to have your information corrected if it is inaccurate or incomplete;
• The right to object to our processing of your Personal Data;
• The right of restriction — you have the right to request that we restrict the processing of your personal information;
• The right to data portability — you have the right to be provided with a copy of your Personal Data in a structured, machine-readable, and commonly used format;
• The right to withdraw consent at any time where we rely on your consent to process your personal information.

To exercise any of these rights, please contact us at online@grandhyper.com or call +965 6064 5050. We may ask you to verify your identity before responding to such requests. Please note that we may not be able to provide the Service without some necessary data.

11. Additional Data Protection Rights

• Users can visit our site anonymously;
• Our Privacy Policy link includes the word “Privacy” and can easily be found on the home page of our website;
• Users will be notified of any privacy policy changes on our Privacy Policy page and, where material, by email;
• Users are able to change their personal information by emailing us at online@grandhyper.com or calling +965 6064 5050.

12. Opt-Out Policy

You may opt out of receiving marketing and promotional communications at any time by:

• Email: Clicking the unsubscribe link in the footer of any marketing email;
• SMS: Replying “STOP” to any promotional SMS message we send;
• WhatsApp: Sending “STOP” to our official WhatsApp business number;
• Direct request: Emailing online@grandhyper.com with the subject “Unsubscribe”.

Please allow up to 5 business days for opt-out requests to take effect. You will continue to receive transactional messages (e.g., order confirmations, delivery updates) that are necessary to the fulfilment of your orders.

13. Do Not Track Signals

We honour Do Not Track (DNT) signals. When a Do Not Track browser mechanism is in place, we do not track, plant cookies, or use advertising targeting for that session. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

14. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

15. Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service in order to improve user experience and service performance. Any analytics data used is aggregated and anonymised where possible.

16. Technology & Development Tools

We may use third-party Service Providers to automate the development and maintenance process of our Service. These tools operate under strict access controls and are bound by confidentiality agreements.

17. Behavioural Remarketing

We may use remarketing services to advertise on third-party websites to you after you have visited our Service. We and our third-party vendors use cookies to inform, optimise, and serve ads based on your past visits to our Service. You may opt out of interest-based advertising at any time by adjusting your browser or device settings, or by contacting us directly.

18. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

19. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with Personal Data, please contact us immediately at online@grandhyper.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take immediate steps to remove that information from our servers.

20. Social Media

Grand Hypermarket operates official channels, pages, and accounts on social media platforms including Instagram, Twitter/X, Facebook, YouTube, WhatsApp, TikTok, and Snapchat, to inform, assist, and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services. Grand Hypermarket is not responsible for any information posted on those sites other than information we have posted ourselves. Please be aware that these platforms may use your data for their own purposes, including targeted advertising.

21. Anti-Fraud Statement

Grand Hypermarket has been made aware of fraudulent activities circulating through phone calls, messages, emails, and social media, involving false claims of prize winnings, promotions, recruitment offers, investments, and money transfers in the name of Grand Hypermarket.

Grand Hypermarket will NEVER ask for your bank account details, OTPs, passwords, or personal identification numbers via phone call, SMS, WhatsApp, or email in connection with a prize or promotion.

Our genuine promotion winners are announced exclusively through our official stores, our verified website (www.grandhyper.com), and our official verified social media accounts. Our recruitment process is conducted only through our official Human Resources team or affiliated professional recruitment agencies.

If you receive any unauthorized, suspicious, or fraudulent communication claiming to be from Grand Hypermarket, please:

• Do not respond or share any personal or financial information;
• Report immediately to the relevant Kuwaiti authorities (Ministry of Interior Cybercrime Reporting Portal);
• Notify us by email at online@grandhyper.com or call +965 6064 5050.

Grand Hypermarket reserves the right to take legal action, including criminal proceedings, against individuals or entities engaging in fraud or misuse of our brand.

22. Ratings and Reviews

By submitting ratings and reviews on our website or app, you confirm that you are the sole author of the content and own all intellectual property rights in connection with it. You agree that your review:

• Is truthful, accurate, and not misleading;
• Has not been submitted in exchange for compensation or incentives that influenced its content;
• Does not infringe upon any third party's copyright, patent, trademark, or other rights;
• Does not violate any applicable law or contain offensive, defamatory, or harmful content;
• Does not contain references to external websites or computer viruses.

Grand Hypermarket reserves the right to remove or decline to post any submission for any reason, without prior notice.

23. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with an updated effective date;
• Sending you an email notification prior to the change becoming effective;
• Displaying a prominent notice on our Service.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

24. Jurisdiction and Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Kuwait. By using our Service, you submit to the exclusive jurisdiction of the Kuwaiti courts for any disputes arising in connection with this Privacy Policy.

Grand Hypermarket is committed to complying with applicable Kuwaiti data protection and electronic commerce legislation, including Law No. 20 of 2014 on Electronic Commerce and Transactions and any implementing regulations.

25. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about our handling of your personal information, please contact us: