Frequently Asked Questions

Ordering is simple. Follow the steps below:

• Browse the website for the product you require.
• Add the product to your cart.
• Proceed to checkout.
• Follow the on-screen directions to complete payment.
• Await your email confirmation once payment has been processed.

online@grandhyper.com +965 6064 5050 WhatsApp: +965 6630 2741

In the interests of all our customers, Grand Hyper may place restrictions on bulk buying of some products. We reserve the right, at our sole discretion, to limit the quantity per person, per household or per order. These limitations may apply to orders placed by the same account, the same payment card, or orders sharing the same billing and/or shipping address. You will be notified if such limits are applied to your order.

Once your order has been accepted, you will receive an email confirmation from Grand Hyper showing the full details of your order. Please check your spam/junk folder if you do not receive this within a few minutes.

Delivery will be made to the address specified at checkout. At the point of delivery, our courier partner will require identity verification of the consignee. Accepted documents include:

• Civil ID (Kuwait)
• Passport
• Driving license
• Residency permit (Iqama)

Please ensure you or an authorized person is available at the delivery address with one of the above documents.

You may cancel your order up to the point of shipping without any charges being applied. Once the product has been shipped, cancellation charges may apply as per our Terms & Conditions. To cancel, please contact our customer support team as soon as possible:

online@grandhyper.com +965 6064 5050 WhatsApp: +965 6630 2741

We will always aim to deliver multiple-item orders together. However, this depends on the type of products ordered. Large household items or appliances may be delivered directly by our supplier and cannot always be consolidated with the rest of your order. Our team will keep you informed.

We accept payment by credit card and debit card. Payments are processed securely through our payment gateway. Cash on delivery is also available for online orders.

Yes. When ordering on Kw.grandhyper.com, all transactions are processed through a Secure Socket Layer (SSL) encrypted connection — the international standard for secure internet browsing. We operate on a 3D Secure payment gateway, an additional security layer designed to verify your identity and protect you from unauthorized transactions.

No. Grand Hyper does not store any credit or debit card details. Your payment information is handled entirely by our secure payment gateway provider.

Grand Hyper respects the privacy of all our customers. As per our Privacy Policy, we will not sell your personal data to third parties. Data may be shared only as described in our Terms & Conditions (e.g. with group companies, government authorities where required by law, or analytics agencies to improve our services).

Yes. Once your order has been accepted, you will receive an email confirmation with full order details. You will also receive a physical copy with your delivered product.

If you encounter any issues during checkout or payment, please contact our customer support team immediately and we will be happy to assist:

online@grandhyper.com +965 6064 5050 WhatsApp: +965 6630 2741

Grand Hyper currently delivers across Kuwait. Some remote areas may be subject to restrictions or extended delivery timelines. International shipping is not available at this time.

We offer two types of delivery:

• Standard courier delivery — for most products, handled by our courier partner.
• Supplier direct delivery — for larger household items and appliances, delivered directly by our supplier.

Delivery charges depend on your location and the size/type of the product. The applicable delivery charge will be displayed in your cart at checkout before you confirm your order.

We aim to deliver all orders within 48 working hours from the date of order confirmation. Our courier partner will contact you to arrange a suitable delivery time. Deliveries to remote or semi-remote areas may take longer depending on supplier schedules. If we are experiencing any delays, we will contact you directly.

We deliver within 48 working hours. Our courier partner will contact you in advance to arrange a convenient delivery window. If you have specific requirements, please note them in the order comments or contact our support team.

No, Grand Hyper Kuwait currently does not provide international shipping. We deliver within Kuwait only. However, we do have separate country-specific services for UAE, Qatar, Oman, and Saudi Arabia. You can simply search "Grand Hyper" along with your country name on Google to find the respective website. You can also switch the country option in the app to place orders in the selected country.

Grand Hyper offers a 7-day returns policy on eligible products (Terms & Conditions apply). To qualify:

• The item must be unused and in its original, re-sellable condition.
• The item must be returned in its original packaging with all accessories and documentation.
• Proof of purchase is required.

Certain product categories are excluded from returns for hygiene or other reasons. Please refer to our full Terms & Conditions or contact our support team for details.

To initiate a return or cancellation, please contact our customer support team. We are here to assist you:

online@grandhyper.com +965 6064 5050 WhatsApp: +965 6630 2741

Our team will guide you through the process and advise on next steps based on the nature of your return.

You have 7 days from the date of delivery to initiate a return. Please contact our customer support team within this window. Returns requests submitted after 7 days will be subject to management approval and may not be accepted.

If your product arrives damaged or faulty, please contact us immediately. We will arrange for the product to be assessed and either repaired, exchanged or refunded depending on the nature of the fault. Please do not discard the original packaging.

online@grandhyper.com +965 6064 5050 WhatsApp: +965 6630 2741

All products purchased from Grand Hyper carry a manufacturer's warranty. The warranty period and terms are stated on the physical invoice delivered with your product. Please retain your invoice as it serves as proof of purchase and will be required for any warranty claims or servicing.

Grand Hyper is strongly committed to protecting the privacy of all customers. All personal information is held on secure servers and treated as fully confidential. We will not sell your personal data to third parties. By using our website, you consent to our Privacy Policy. For full details on how we collect, use and protect your data, please refer to our Terms & Conditions available at grandhyper.com.

All transactions on Kw.grandhyper.com are protected by:

• SSL (Secure Socket Layer) encryption — the international standard for secure online transactions.
• 3D Secure payment gateway — an additional authentication layer to verify your identity and prevent fraud.

Grand Hyper does not store any card details after a transaction is completed.