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Everything you need to know about shopping with Grand Hyper Kuwait.
Contact Grand Hyper Customer Support
Q How do I place an order on Kw.grandhyper.com?
Ordering is simple. Follow the steps below:
Q Is there a limit on quantity of orders or items per order?
In the interests of all our customers, Grand Hyper may place restrictions on bulk buying of some products. We reserve the right, at our sole discretion, to limit the quantity per person, per household or per order. These limitations may apply to orders placed by the same account, the same payment card, or orders sharing the same billing and/or shipping address. You will be notified if such limits are applied to your order.
Q How do I know if my order has been successful?
Once your order has been accepted, you will receive an email confirmation from Grand Hyper showing the full details of your order. Please check your spam/junk folder if you do not receive this within a few minutes.
Q What documents are required at the point of delivery?
Delivery will be made to the address specified at checkout. At the point of delivery, our courier partner will require identity verification of the consignee. Accepted documents include:
Please ensure you or an authorized person is available at the delivery address with one of the above documents.
Q Can I cancel my order?
You may cancel your order up to the point of shipping without any charges being applied. Once the product has been shipped, cancellation charges may apply as per our Terms & Conditions. To cancel, please contact our customer support team as soon as possible:
Q I ordered multiple products — will they all be delivered together?
We will always aim to deliver multiple-item orders together. However, this depends on the type of products ordered. Large household items or appliances may be delivered directly by our supplier and cannot always be consolidated with the rest of your order. Our team will keep you informed.
Q How can I pay on Kw.grandhyper.com?
We accept payment by credit card and debit card. Payments are processed securely through our payment gateway. Cash on delivery is also available for online orders.
Q Is it safe to use my credit or debit card on grandhyper.com?
Yes. When ordering on Kw.grandhyper.com, all transactions are processed through a Secure Socket Layer (SSL) encrypted connection — the international standard for secure internet browsing. We operate on a 3D Secure payment gateway, an additional security layer designed to verify your identity and protect you from unauthorized transactions.
Q Does Grand Hyper store my card details?
No. Grand Hyper does not store any credit or debit card details. Your payment information is handled entirely by our secure payment gateway provider.
Q Will my personal details be shared with third parties?
Grand Hyper respects the privacy of all our customers. As per our Privacy Policy, we will not sell your personal data to third parties. Data may be shared only as described in our Terms & Conditions (e.g. with group companies, government authorities where required by law, or analytics agencies to improve our services).
Q Will I receive a receipt for my purchase?
Yes. Once your order has been accepted, you will receive an email confirmation with full order details. You will also receive a physical copy with your delivered product.
Q What should I do if I have a problem at the payment page?
If you encounter any issues during checkout or payment, please contact our customer support team immediately and we will be happy to assist:
Q Where does Grand Hyper deliver to?
Grand Hyper currently delivers across Kuwait. Some remote areas may be subject to restrictions or extended delivery timelines. International shipping is not available at this time.
Q What types of delivery are available?
We offer two types of delivery:
Q How much does delivery cost?
Delivery charges depend on your location and the size/type of the product. The applicable delivery charge will be displayed in your cart at checkout before you confirm your order.
Q How long does delivery take?
We aim to deliver all orders within 48 working hours from the date of order confirmation. Our courier partner will contact you to arrange a suitable delivery time. Deliveries to remote or semi-remote areas may take longer depending on supplier schedules. If we are experiencing any delays, we will contact you directly.
Q Can I schedule a specific delivery time?
We deliver within 48 working hours. Our courier partner will contact you in advance to arrange a convenient delivery window. If you have specific requirements, please note them in the order comments or contact our support team.
Q Is international shipping available?
No, Grand Hyper Kuwait currently does not provide international shipping. We deliver within Kuwait only. However, we do have separate country-specific services for UAE, Qatar, Oman, and Saudi Arabia. You can simply search "Grand Hyper" along with your country name on Google to find the respective website. You can also switch the country option in the app to place orders in the selected country.
Q What is Grand Hyper's return policy?
Grand Hyper offers a 7-day returns policy on eligible products (Terms & Conditions apply). To qualify:
Certain product categories are excluded from returns for hygiene or other reasons. Please refer to our full Terms & Conditions or contact our support team for details.
Q How do I return a product or cancel an order?
To initiate a return or cancellation, please contact our customer support team. We are here to assist you:
online@grandhyper.com +965 6064 5050 WhatsApp: +96560645050
Our team will guide you through the process and advise on next steps based on the nature of your return.
Q How long do I have to return an order?
You have 7 days from the date of delivery to initiate a return. Please contact our customer support team within this window. Returns requests submitted after 7 days will be subject to management approval and may not be accepted.
Q What if my product arrives damaged or faulty?
If your product arrives damaged or faulty, please contact us immediately. We will arrange for the product to be assessed and either repaired, exchanged or refunded depending on the nature of the fault. Please do not discard the original packaging.
Q How long is the warranty on products?
All products purchased from Grand Hyper carry a manufacturer's warranty. The warranty period and terms are stated on the physical invoice delivered with your product. Please retain your invoice as it serves as proof of purchase and will be required for any warranty claims or servicing.
Q How does Grand Hyper protect my data?
Grand Hyper is strongly committed to protecting the privacy of all customers. All personal information is held on secure servers and treated as fully confidential. We will not sell your personal data to third parties. By using our website, you consent to our Privacy Policy. For full details on how we collect, use and protect your data, please refer to our Terms & Conditions available at grandhyper.com.
Q What security measures protect my online payments?
All transactions on Kw.grandhyper.com are protected by:
Grand Hyper does not store any card details after a transaction is completed.
Grand Hyper Kuwait — Customer Support Contacts
Business Hours
Saturday – Thursday: 8:00 AM – 10:00 PM
Friday: 2:00 PM – 10:00 PM
For urgent matters outside these hours, please send a WhatsApp message and our AI Assistant will respond as soon as possible.
